Terms of service

1. General Information

DuoGreen is an Indian brand committed to offering sustainable home and personal care products. The terms "we", "us", and "our" refer to DUOGREEN ECOCARE OPC PRIVATE LIMITED

2. Eligibility

By using our website, you affirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract under Indian law

3. Account Registration

To place an order or access certain features, you may be required to create an account. You agree to:

  • Provide accurate, complete information
  • Maintain the confidentiality of your login credentials
  • Be responsible for all activities under your account

We reserve the right to suspend or terminate your account for any breach of these terms.

4. Product Information

We aim to ensure that all product details, pricing, and availability are accurate. However, errors may occur. We reserve the right to correct such errors, change product information, or update prices without prior notice.

All images are for illustration purposes. Actual products may vary slightly in appearance.

5. Orders and Payments

a. Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.

b. Payment

We accept payments through secure third-party gateways (e.g., Razorpay, Paytm, UPI, Credit/Debit Cards). We are not responsible for issues arising from third-party payment providers.

c. Order Cancellation

You may cancel an order before it is dispatched. DuoGreen reserves the right to cancel orders due to stock issues, payment failures, or suspected fraud.

6. Shipping and Delivery

We ship across India. Delivery timelines vary based on location but typically range between 3–7 business days. Delays due to weather, logistics partners, or unforeseen circumstances are not our responsibility.

Shipping charges, if any, will be displayed at checkout.

7. Returns and Refunds

We accept returns for damaged, defective, or wrongly delivered items within 7 days of receipt. Products must be unused and in original packaging.

To request a return, contact info@duogreen.co with proof of purchase and a photo of the issue.

Refunds, if approved, will be processed to your original payment method within 7–10 business days.

8. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack or damage the site or its content
  • Distribute viruses or malicious code
  • Infringe on DuoGreen’s intellectual property

9. Intellectual Property

All content on the site — including logos, text, graphics, product images, and software — is the property of DuoGreen or its licensors. You may not copy, distribute, or use our content without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, DuoGreen shall not be liable for:

  • Indirect or consequential damages
  • Losses arising from use of the website or products
  • Delays or service interruptions

Our maximum liability shall not exceed the amount paid for the product(s) in question.

11. Indemnification

You agree to indemnify and hold harmless DuoGreen and its affiliates from any claims, liabilities, or expenses arising from your misuse of the site or violation of these terms.

12. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of the website indicates your acceptance of the revised terms.

14. Contact Information

If you have any questions or concerns, please contact:

DUOGREEN ECOCARE OPC PRIVATE LIMITED.
Email: info@duogreen.co
Phone: +91- 9845668803
Address: H.No: 2-3-647/A/258, Prem Nagar, Police Line, Amberpet, Hyderabad, Telangana, 500013