Shipping policy
Shipping & Delivery Policy
DuoGreen currently ships across India through trusted courier partners to ensure safe, reliable delivery.
Shipping Coverage
We deliver to:
- All major cities and towns in India
- Selected PIN codes in remote areas (check availability at checkout)
Delivery Timeframes
- Metro cities: 3–5 business days
- Non-metro & remote areas: 5–7 business days
- Order processing: Orders are processed within 1–2 business days
Note: Delays due to holidays, natural calamities, or courier partner issues are beyond our control.
Shipping Charges
- Prepaid orders above ₹999: FREE Shipping
- Orders below ₹999: Flat ₹49 shipping fee
- COD (Cash on Delivery): ₹30 additional fee
Order Tracking
Once your order is shipped:
- You will receive a tracking link via email/SMS
- You can track status from dispatch to delivery
Delivery Issues
If you experience:
- Damaged packaging
- Missing products
- Delivery delays
Please contact info@duogreen.co within 48 hours of delivery with your order ID and photos for resolution.
Contact Us
DUOGREEN ECOCARE OPC PRIVATE LIMITED
Email: info@duogreen.co
Phone: +91- 9845668803
Address: H.No: 2-3-647/A/258, Prem Nagar, Police Line, Amberpet, Hyderabad, Telangana, 500013